Postage
A flat rate fee of £3.90 is charged per delivery to addresses in the UK.
Despatch
As orders may contain personalised or Bespoke items made as specific uniform garments for schools which may take 4-6 weeks, please allow additional time for delivery if your order contains an item such as this. If your order is for basic ‘In-stock’ items, these are generally dispatched within 24-48 hours, excluding weekends and holidays. You may wish to place a separate order for uniform garments if items such as shoes and tights etc are required more quickly.
Returns
We realise that shopping by post can be difficult. We offer a 30 day refund or exchange policy on most products with just a few exceptions which are explained below. After this time we cannot guarantee to be able to accept back your purchase for either exchange or refund as products undergo continual development, and we may be unable to put the item back into stock. The only exception to that is over Christmas where any purchases made after 10th November may be returned any time up until 31st January of the following year.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Where you have changed your mind or an item does not fit we do ask that you cover the cost to return the item to us but if you are exchanging to another size and are UK based, we cover the cost of then sending the exchange to you (see below under 'Exchanges' for more information)
Within our policy we regret that we cannot extend our returns policy to include any personalised or Made to Order items, so please check spellings or sizing carefully. General size charts are available as a link at the bottom of the home page, and any items not following that size guide will have specific sizing guidance on the product page.
Refunds
If the item you wish to return is no longer required, once your return is received and checked, we will refund as per the original method of payment. Although we process returns within 48 hours, and most refunds are immediate, they can take up to 28 days to appear on your account depending on the provider.
Exchanges
Where you require a change of size and the size you require is available, we do offer an exchange service.
In this case you need to package the item up taking care to ensure that the original packaging is not damaged – for example, please don’t put sticky tape on shoe boxes, and make sure they are returned with a protective outer wrapper.
Please enclose as much information as you can regarding the original purchase and also the item you wish to exchange to.
Although we do ask for you to cover the cost of returning the item to us, we do allow for one exchange free of additional postage charges (UK only - exchange p&p to all other destinations is, we regret, chargeable). The only time we may have to ask for any other additional payment is if you are changing from a Non VATable size to a VATable one.
If you need help, please email us – danceschoolshop@gmail.com or ring on 01476 572303 Monday to Friday from 9.00 - 2.30
Contact details for Returns & Exchanges
If you need to return an item for exchange or refund, please send it to us at:
Dance School Shop, The Cove, Brewery Hill, Grantham NG31 6DW.
We recommend you retain a confirmation of postage the Post Office will give you, until the transaction is complete